Refunds and Cancellations

Refunds and Cancellations

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.

Cancellation of orders by the client will attract a 10% charge for administration costs. 

The Provider reserves the right to cancel an order for which payment has already been received.  This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Should you wish to return an item purchased on the online store, please contact us at [email protected] within a week of receiving your order. In the email, please specify why it is you are returning the item and we will handle the return accordingly.

Any complaints regarding the standard and quality of the products bought by consumers through the e-commerce facility should be directed to the owner at [email protected].